Business — June 16, 2018 at 3:49 pm

Mistakes to Avoid When Outsourcing Business Processes


Outsourcing is a great way to harness the power of maximum potential and productivity and still be able to do so at a cost that is lower than you would have had to spend had this process been carried out at your office. However in order for you to ensure that you make the most of this and to ensure that there are no issues in the process you will have to plan out the outsourcing correctly. Avoiding these mistakes would be actually really simple if you knew what the most common errors made are. Here are some of the most commonly made mistakes that can render an outsourcing unproductive.

Not Choosing the Right Match

When you plan on outsourcing a certain process from your company you are basically making a decision to give away the control of that specific process to another party. This means that you have to be sure about your decision without any doubt at all. You should look for great reviews, ratings, the right location and the likes on a basic level. For example, if you simple research for management consulting firms Sydney CBD you will get hits for the criteria that you are looking for. Out of these, you can choose a few that you feel are compatible and discuss with them at length on what they can offer you and whether you can build a professional relationship with them. Your final decision should only be made after very careful consideration. If you make a mistake in choosing the wrong company you will have to experience many obstacles and issues in the future when you actually start working with them.

Not Establishing the Right Contact Points

Another key mistake that happens in the majority of outsourcing situations is that the communication will not be planned out well. Both sides will need to appoint contact points that will ensure that the business communications happen on time and that both parties are well coordinated and aware of what each other is doing. When there is no established contact points on even one side, there will definitely be a breakdown in the information flow that can become really negative to the entire process. At the beginning of the outsourcing identify these contact points and make sure that they are well aware of the duties that they have to perform in order to make sure that the work gets done on time in the way that is wanted by the client or in other words, you.

Not Being Clear On the Services Provided and Required

Often there are misunderstandings when it comes to the services needed and provided. It is imperative to be very clear about this on both ends before the agreements are signed. Read the fine print clearly and make sure that you are clear on what you are paying for and what they are providing for the package that has been agreed. If there are any additional charges you should be able to identify why and the other party should also be able to justify them with evidence.


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